The Modern Customer Service Training Blueprint

The new, modern way to effectively train, develop, and scale great customer service teams.

The 5 Biggest Mistakes Support Leaders Make When Implementing AI For Training Customer Service Agents, Which Leads To Poor Service Quality, Unhappy Customers, And Overwhelmed Agents (And How To Avoid Them)

My name is Thibaut Martin. I've spent the last decade building and leading global customer service teams. I'm also co-founder of Smart Role, the all-in-one interactive customer service training platform (powered by AI).I've learned a ton in my work as a CX leader, consultant, and founder. And now, I want to share everything I know with you.

  • Why the most common support training methods aren't enough

  • How to make coaching & training more effective

  • How to train new agents without risking upset customers

This free email course gives you everything you need to build a world-class customer service training program.

Want to make sure this free email course is “worth it” before you sign-up?

Here's everything that's inside:

Day 1: Falling for AI Buzzwords—and why it leads to tons of wasted time and effort (and ineffective training).Day 2: Delayed Feedback Loops—and why it makes it way harder for agents to apply their learning and actually improve their performance.Day 3: Focusing on Information Transfer & Shadowing—and how it undermines your agents’ confidence and leads to poor performance.Day 4: Over-relying on AI Copilots and Agent Assist Tools—and why it’s hurting your agents’ development, destroying their critical thinking skills, and killing their career prospects.Day 5: Ignoring Customer Risk—and why your training may be unintentionally causing churn and hurting your brand reputation

Awesome! The first lesson of The Modern Customer Service Training Blueprint is on its way to your inbox.

Within the next minute or two, you're going to get an email from me, Thibaut MartinThis email contains info on what to expect and how to get started with the course, so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!

P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)